The Last Mile of Change: The Part of the Project No One Owns

The system is live, training is complete, and the project team is ready to move on. A few months later, employees are back to using their old workarounds. Who owns the work of making the change stick?

Join PMI Tampa Bay and Kimberly Young to explore the critical period after go-live, when people either adopt a new way of working or drift back to familiar habits. Drawing on her experience leading major transformations in banking, Kimberly will explain why training alone can leave teams unprepared for change, how to build buy-in before launch, and how to hand off responsibility for reinforcing new practices when the project closes.

The examples come from banking, and the lessons apply across industries. This session is designed for project and program managers, PMO leaders, and anyone responsible for helping teams adopt and sustain change.

What you’ll learn

• Spot where adoption is breaking down and identify what support teams are missing.

• Build stakeholder awareness and buy-in before a new system or process goes live.

• Plan the handoff before project closeout so someone has clear responsibility for reinforcing the change after launch.

About the presenter

Kimberly Young is the principal consultant at Forever Young Management Services, where she helps banks carry out major transformations with minimal disruption. She has more than a decade of experience working inside financial institutions and helps clients plan and execute initiatives such as core banking system conversions and mergers. Kimberly holds an MBA, a PMP certification, a Lean Six Sigma Green Belt, and a Prosci change management certification.

Event details

• 📅 When — Thursday, February 18, 2027, from 6 to 8 PM ET

• 📍 Where — Virtual

• 🎟️ Tickets — $15 for members and $20 for non-members

• 🎓 Earn 1 PDU in Power Skills